We want you to love your order. If for any reason it’s not the right fit, we’re happy to accept returns or exchanges within 30 days of receipt. Items should be unworn, unwashed, undamaged, and include all original tags. Once received and inspected, we’ll process your exchange or refund promptly.

We welcome returns from both inside and outside the U.S. If you’d like to start a return from abroad, please reach out to our team with your order details, and we’ll guide you through the next steps.

 Getting started is simple:

1. Reach out to our customer experience team to initiate your return.
2. We’ll provide you with clear instructions to make the process as easy as possible.

All items are inspected on return. Once we have received and inspected your items we will process your refund immediately. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund.

This will reflect back to the original mode of payment within 5-7 business days, depending on your financial institution. PayPal refunds will be visible in your PayPal balance immediately. Please note that shipping charges are non-refundable. We will send a confirmation email when the refund is complete. We will refund any unused portion of the store credit coupon code.

If your items arrived damaged or you received an incorrect item, please email sales@runnersathletics.com with your name and order number. You do not need to initiate a return for the damaged or incorrect items.

Damaged items due to washing, wearing, and/or user error such as rips, snags, other issues, are NOT covered.

Defective items such as those arriving with a blemish, defect in seams, holes, or noticeable issues MUST be reported to us via our Live Chat with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported after this date will not be accepted.

You can send us an email along with the photos of the items you received. Runners has the sole discretion to determine what qualifies as a manufacturer’s defect. At this time, the evaluation process takes 3-5 business days.

Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire hat/sunglasses depending on the circumstances. However, as a small business - please be aware there is a $9.95 processing fee which covers handling and fulfilment costs, excluding shipping. Once your item is approved, we will then send you an invoice for the fee.

Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire item depending on the circumstances.

What Is Not Covered

• Defects caused by third-party repairs, modifications or replacement parts.
• The warranty will be voided if there has been an attempt to fix your hat or sunglasses on your own.
• Normal wear and tear - which includes scratches and marks on the lenses, deformity or stains in the running hats.
• Damage caused by improper storage, misuse, abuse, accident or neglect.
• Damage caused by anything other than defects in material or workmanship.
• Lost or stolen.
• If you’re not the original owner of the product.

All items purchased during a sale period are considered final sale and are not eligible for return or exchange. This includes, but is not limited to, products purchased during promotions, discounts, and other sale events.

Gift Card purchases are also final sale and non-refundable.