Our relentless efforts went into crafting superior running gear that excels in durability, enduring the rigors of everyday use, powering through intense runs, workouts, and remaining primed for your next exhilarating adventure. At Runners Athletics, we offer a steadfast assurance, pledging to support any defects in material or manufacturing according to our discretion. Should you have any additional concerns, please don't hesitate to reach out to us via our Live Chat.
We accept returns of complete, undamaged and sellable items within 30 days of receipt. We have the right to refuse returned items that does not meet Runners Athletics return requirements.
Please note that shipping charges are non-refundable.
Please be advised that we only accept in-mail returns. We recommend starting your returns online to expedite your experience.
1. Click the 'Initiate a Return' button.
2. Login to your Runners Athletics Account to view your order history.
3. Choose the item you'd like to return and begin your return/exchange.
If your items arrived damaged or you received an incorrect item, please email sales@runnersathletics.com with your name and order number. You do not need to initiate a return in the Returns Center for the damaged or incorrect items.
Damaged items due to washing, wearing, and/or user error such as rips, snags, other issues, are NOT covered.
Defective items such as those arriving with a blemish, defect in seams, holes, or noticeable issues MUST be reported to us via our Live Chat with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported after this date will not be accepted.
We accept in-mail returns for International orders only. If you have questions regarding an international return, please contact us through our Live Chat with your order details. Shipping for returns from outside the United States are at your own cost.
Once we have received and inspected your items we will process your refund immediately.
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
This will reflect back to the original mode of payment within 5-7 business days, depending on your financial institution. PayPal refunds will be visible in your PayPal balance immediately. Please note that shipping charges are non-refundable. We will send a confirmation email when the refund is complete. We will refund any unused portion of the store credit coupon code.
You can send us a message via our Live Chat along with the photos of the items you received. Runners Athletics has the sole discretion to determine what qualifies as a manufacturer’s defect. At this time, the evaluation process takes 3-5 business days.
Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire hat/sunglasses depending on the circumstances.
Items that are under final sale are not eligible for return or exchange. Final sale items include but are not limited to promotion and other sale events.
**Please note that Gift Card purchases are also final sale and not eligible for return or exchange.
