FAQ

Frequently Asked Questions About Runners Athletics

 

We know choosing the right running sunglasses is a big deal. Nothing is worse than realizing you made the wrong choice right when you’re in the middle of your run or workout.

So, we’ve put together an FAQ to address the questions we most often get about Runners Sunglasses. You can always contact us if you have any others.

What Are My Payment Options?

We accept major credit, debit cards and PayPal payments while Cash on Delivery is unavailable.

Do I Need To Set Up An Account To Place An Order?

No, but by setting up an account - you will be included to our email list for exclusive updates and exciting promotions in the future.

How Do I Make Changes In An Order?

Any changes are possible while you are still browsing. Go to your shopping cart and simply click the bin icon to an item you no longer wish to proceed. If an order has been placed, do not worry! Orders can be modified prior to delivery - but for limited time only. Please click the Contact Us button urgently.

I Have Forgotten My Password, What Do I Do?

To reset your password, go to Account – Runner's Athletics (runnersathletics.com) and click on “Forgot your password?” next to the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: Account – Runner's Athletics (runnersathletics.com)

Will These Sunglasses Stay in Place When I Run?

Absolutely. The only reason they’ll move when you’re running is if someone snatches them off your face because they want them so badly. We’ve tried to keep our sunglasses as affordable as possible, so hopefully people won’t resort to this…but you’ve been warned.

Are Your Running Sunglasses for Men and Women?

Of course! All of our sunglasses are unisex, so they look great on both men and women.

Which Runners Sunglasses Will Fit My Face Best?

All of them. Our sunglasses feature spring hinges, so they’ll gently hug your face, whether it’s big, small, or any size in between. We designed them as no-slip sunglasses, so they’ll stay in place on any face even when you’re running at full speed.

How Much Do Runners Sunglasses Weigh?

Our ultralight sunglasses clock in at a practically nonexistent 26g. They won’t chafe your skin, push down on your ears, or slip down your nose. They’re not completely weightless, but they might as well be.

Are Runners Sunglasses Comfortable?

Oh yeah! We know how frustrating it is to purchase sunglasses that look amazing…and then feel awful. It’s even worse when they’re your running sunglasses. Shin splints are supposed to hurt, not your shades. That’s why we prioritized comfort when we designed our sunglasses. Between their spring hinges and their very light weight, you’ll love how these sunglasses feel.

Do Runners Sunglasses Protect Against UV Rays?

“What UV Rays?” (That’s what your eyes will be saying when you wear Runners Sunglasses) We armed our sunglasses with UV400 polarized protection, which will keep your eyes safe even on the sunniest of days. Get a workout. Get a tan. Get both at the same time. Your eyes are up for it when you’re wearing our polarized running sunglasses.

Will Your Sunglasses Fog Up When I’m Working Out?

Nope! Aside from being fashionable, the design of our running sunglasses makes them inhospitable to the frustrating problem of fog.

What if I Sweat on Your Running Sunglasses?

By all means. Don’t let their looks fool you, we call them Runners Sunglasses because we expect people will wear them while they’re working up a sweat. Our sunglasses can take it.

Do You Have a Return Policy?

Do we have one? Yes. Does it get used a lot? No. That’s because we’ve made every effort to create the best running sunglasses on the market. We are so confident you’ll love our running sunglasses that we offer a 100-day return policy! 100 days! Wear them on your runs. Wear them for other workouts. Wear them whenever you want for 100 days and if you aren’t completely in love these sunglasses, send them back.

Where Is Runners Sunglasses Based?

Our company is located in Austin, Texas, but we’ll ship them anywhere in the U.S. and Internationally! As an Austin sunglass company, we know all about the importance of polarized lens, fashionable frames, and shades that stay in place whether you’re working out or just bouncing around town.

Do You Offer Discounts On First Time Orders?

Yes! When you sign up with Runners Athletics we will send you a 10% off welcome discount that can be used on all Runners Athletics full price sunglasses and hats. If you have not received your welcome email, please click the Contact Us button and we can take a look into it for you.

My Discount Did Not Apply, What Do I Do?

If you have added your discount at check out above the confirm & pay button and the discount did not apply, please check there are no error messages. If you are receiving a message that the discount is not valid, then the items in your cart may not be eligible for the discount. For welcome discounts, these do not apply on sale or discounted products. Multiple discounts cannot be used in conjunction with each other

How Do I Apply A Promotional Discount?

All promotional codes are entered in the ‘Discount Code’ box at Checkout. Please note that promotional codes can be used once only and cannot be combined with any other discount or promotional offer.

What Are Your Shipping Rates?

We offer FREE shipping on all US orders over $60 in the United States. US orders under $60, and International Shipping is calculated based on the location and weight. Once you reach the checkout page, you're able to enter the shipping destination and see additional shipping methods and their rates.

Do You Offer Priority Shipping?

Yes! You can have your order within 1-2 business days (United States) with the priority shipping fee of just $14.99.

Do You Ship Outside Of The US?

Yes we do ship internationally - the shipping rate is calculated based on the location and weight. Once you reach the checkout page, you're able to enter the shipping destination and see additional shipping methods and their rates. The consumer is responsible for the tariffs and customs duties imposed by their respective countries. Our store only accepts US dollars at the moment. Your card will be charged in USD and a conversion rate will be applied to your home currency.

How Do I Check The Status Of My Order?

You will receive an email accordingly once your order has been shipped. This will include the tracking details. Should it took longer than expected, please do not hesitate and contact us.

How Long Will It Take For My Order To Arrive?

Your order is expected to be delivered within 3-5 Business Days within the US (does not include order processing of 1-2 business days) and 1-7 business days for international orders. If your order has not arrived within a reasonable time, please please do not hesitate and contact us.

Where Do You Ship From?

We ship from the United States.

Do You Ship To APO/FPO Addresses?

Yes!