Return Eligibility Requirements

To be accepted for return or exchange, your item(s) must:

• Be unworn, unwashed, and undamaged
• Be in the original packaging with all tags attached
• Be repackaged neatly into the original packaging (not bunched)
• Be free of perfume, deodorant, body odor, or washing powder
• Be free of make-up, tan marks, glitter, and pet hair
• Not be a Final Sale item

Runners Athletics reserves the right to reject returns that don’t meet these requirements. Ineligible items will be disposed of. Once your return is received and inspected, we’ll process your refund or exchange promptly.

Final Sale Items

• Items marked Final Sale are not eligible for returns or refunds.
• Final Sale items may be exchanged for a different size or style (if available).
• Final Sale status is displayed on the product page and at checkout.

How to Return or Exchange

• All returns and exchanges must be initiated through our official Runners Returns Portal: Start a return or exchange here.
• Only one RMA (Return Merchandise Authorization) can be issued per order
• All items from that order must be returned in a single shipment
• A valid tracking number is required as proof of return
• Returns not booked through our portal will not be eligible for compensation

Costs

• Original shipping fees are non-refundable
• A $3.99 processing fee per item applies (inspection, processing, repackaging, and restocking)
• Return shipping costs are calculated by your local carrier. We have no control over carrier costs.
• If you are processing an exchange, Runners Athletics will cover the shipping to you.

Refunds

• Eligible refunds are processed to your original payment method once your return has been received and inspected
• Shipping fees are non-refundable
• Discount codes and rewards used on your order are forfeited and not reissued

Exchanges

• You are eligible for a one-time size or style exchange per order
• Exchanges are subject to stock availability
• Your exchange will be processed once your return is in transit

We welcome returns from both inside and outside the U.S. If you’d like to start a return from abroad, please reach out to our team with your order details, and we’ll guide you through the next steps.

This will reflect back to the original mode of payment within 5-7 business days, depending on your financial institution. PayPal refunds will be visible in your PayPal balance immediately. Please note that shipping charges are non-refundable. We will send a confirmation email when the refund is complete.

If your items arrived damaged or you received an incorrect item, contact us with your name and order number. You do not need to initiate a return for the damaged or incorrect items.

Damaged items due to washing, wearing, and/or user error such as rips, snags, other issues, are NOT covered.

Defective items such as those arriving with a blemish, defect in seams, holes, or noticeable issues MUST be reported to us with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported after this date will not be accepted.

You can send us an email along with the photos of the items you received. Runners has the sole discretion to determine what qualifies as a manufacturer’s defect. At this time, the evaluation process takes 3-5 business days.

Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire hat/sunglasses depending on the circumstances.

However, as a small business - please be aware there is a $9.95 processing fee which covers handling and fulfilment costs, excluding shipping. Once your item is approved, we will then send you an invoice for the fee.

Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire item depending on the circumstances.

What Is Not Covered

• Defects caused by third-party repairs, modifications or replacement parts.
• The warranty will be voided if there has been an attempt to fix - e.g your hat or sunglasses on your own
• Normal wear and tear - which includes scratches and marks on the lenses, deformity or stains in the running hats.
• Damage caused by improper storage, misuse, abuse, accident or neglect.
• Damage caused by anything other than defects in material or workmanship.
• Lost or stolen.
• If you’re not the original owner of the product.

The following items are not eligible for return:

• Change of mind items that exceed 30 days from the delivery date
• Change of mind items that have been worn, washed, or marked by the customer
• Products marked down by 40% or more are final sales and will not be eligible for return

Your original shipping fees cover both the shipping and handling of your original order, and unfortunately, these will not be refunded if you choose to return your items.

Additionally, we are unable to reimburse any duties or taxes incurred on your order when returning items.

All items purchased during a sale period are considered final sale and are not eligible for return or exchange. This includes, but is not limited to, products purchased during promotions, discounts, and other sale events.

Gift Card purchases are also final sale and non-refundable.

We offer free standard shipping on all U.S. orders over $100.

• U.S. orders under $100 ship at a flat rate of $10.
• International shipping rates are calculated at checkout based on destination and package weight.

At checkout, you’ll be able to select your preferred shipping method, with rates and delivery times provided directly by the carrier.

Tracking your order is easy:

1. Click on Track My Order and log into your account to view your order status.
2. Tracking links are available in the orders page and you will be provided with email updates along the way so you always know where your package is.

We aim to deliver your order on time, but occasional delays may occur due to unforeseen circumstances with our carriers. In most cases, this is resolved quickly and isn’t cause for concern. For the latest updates, you can check your tracking details or contact the carrier directly for more information.

If your order is shipped internationally, it will be transferred to your local postal service once it arrives in your country.

For the most accurate tracking updates, please use your tracking number directly with your local carrier. If you need further assistance, our Customer Service team is always happy to help.

Yes! When you sign up with Runners we will send you a 10% off welcome discount that can be used on all Runners full price sunglasses, shoes, athleisure and hats.

If you have not received your welcome email, please click the Contact Us button and we can take a look into it for you.

If you have added your discount at checkout above the confirm & pay button and the discount did not apply, please check there are no error messages.

If you are receiving a message that the discount is not valid, then the items in your cart may not be eligible for the discount. For welcome discounts, these do not apply on sale or discounted products. Multiple discounts cannot be used in conjunction with each other.

We don’t have any active discount codes right now. We suggest that you sign-up in our email newsletters and Join Club 365 to enjoy exclusive access to promotions, special offers, and member-only rewards.

No, but by setting up an account - you are able to track your orders and you will be included to our email list for exclusive updates and exciting promotions in the future.

To reset your password, go to Account – Runner's Athletics (runnersathletics.com) and click on “Forgot your password?” next to the sign-in button.

You will then be prompted to enter your email address you used to create your account. Once you submit, you will receive an email notification with a link to reset your password.

Once you’ve done this, you can log in with your new password as normal on this page: Account - Runner's Athletics (runnersathletics.com)

We accept major credit, debit cards, AfterPay and PayPal payments while Cash on Delivery is unavailable.

We offer e-gift cards that are delivered by email (please note, we do not issue physical gift cards). You can purchase them here.

Your e-gift card will be sent to the email address entered at checkout. We recommend using your own email when purchasing and then forwarding the gift card to the recipient.