Returns, Refunds & Exchanges


Our relentless efforts went into crafting superior running gear that excels in durability, enduring the rigors of everyday use, powering through intense runs, workouts, and remaining primed for your next exhilarating adventure. At Runners Athletics, we offer a steadfast assurance, pledging to support any defects in material or manufacturing according to our discretion. Should you have any additional concerns, please don't hesitate to reach out to us via our Live Chat.


What is Runners Athletics Return Policy?

We accept returns of complete, undamaged and sellable items within 30 days of receipt. We have the right to refuse returned items that does not meet Runners Athletics return requirements.

Please note that shipping charges are non-refundable.

How do I return my items?

Please be advised that we only accept in-mail returns. We recommend starting your returns online to expedite your experience.

1. Click the 'Initiate a Return' button.

2. Login to your Runners Athletics Account to view your order history.

3. Choose the item you'd like to return and begin your return/exchange.

  • Purchase pre-paid shipping labels at your convenience.
  • Refund/Exchange initiated immediately once we received the returned items.
  • Note that shipping charges are non-refundable.

What if my items arrived damaged or I received the wrong item?

If your items arrived damaged or you received an incorrect item, please email with your name and order number. You do not need to initiate a return in the Returns Center for the damaged or incorrect items.

Damaged items due to washing, wearing, and/or user error such as rips, snags, other issues, are NOT covered.

Defective items such as those arriving with a blemish, defect in seams, holes, or noticeable issues MUST be reported to us via our Live Chat with a picture of the issue within 24 hours of the package being delivered. This is a STRICT policy - any defects reported after this date will not be accepted.

What is your International Return Policy?

We accept in-mail returns for International orders only. If you have questions regarding an international return, please contact us through our Live Chat with your order details. Shipping for returns from outside the United States are at your own cost.

What is Runners Athletics Refund Policy?

Once we have received and inspected your items we will process your refund immediately.

In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.

When Will I Get My Refund?

This will reflect back to the original mode of payment within 5-7 business days, depending on your financial institution. PayPal refunds will be visible in your PayPal balance immediately. Please note that shipping charges are non-refundable. We will send a confirmation email when the refund is complete. We will refund any unused portion of the store credit coupon code.

How Can I File A Replacement for Damaged Items?

You can send us a message via our Live Chat along with the photos of the items you received. Runners Athletics has the sole discretion to determine what qualifies as a manufacturer’s defect. At this time, the evaluation process takes 3-5 business days.

Once we received a photo of the damaged item, we will assess it and determine if the claim is legitimate or not. If the claim is legitimate, we are happy to replace the entire hat/sunglasses depending on the circumstances.

What Is Not Covered

  • Defects caused by third-party repairs, modifications or replacement parts.
  • The warranty will be voided if there has been an attempt to fix your hat or sunglasses on your own.
  • Normal wear and tear - which includes scratches and marks on the lenses, deformity or stains in the running hats.
  • Damage caused by improper storage, misuse, abuse, accident or neglect.
  • Damage caused by anything other than defects in material or workmanship.
  • Lost or stolen.
  • If you’re not the original owner of the product.

Final Sale

Items that are under final sale are not eligible for return or exchange. Final sale items include but are not limited to promotion and other sale events.
**Please note that Gift Card purchases are also final sale and not eligible for return or exchange.